Hitting plan limits

If you make heavy use of your account, you might run up against plan limits. There are two types of limits set per plan – projects count and storage limit.

Out of projects: Out of projects? Account owner can upgrade to next plan anytime. Alternately, projects can be archived to free up some space. Archived projects don’t count against your plan limit, but the files in them do count against the storage limit.

Out of storage space: When you’re out of storage, ProofHub won’t let you upload a new file in your account. Now, either the account owner can upgrade to the next plan to increase the storage allotment, or you can contact ProofHub support to get extra storage space in your current plan, but there will be some additional charges for it.

How to upgrade plan

Whenever the project count or space gets exceeded, ProofHub automatically shows a message to upgrade and owner can follow the following steps to upgrade plan:

  1. Click Manage account and choose Manage Plan option.
    manage plan
  2. Choose a plan and then click Upgrade button.
  3. You can proceed for payment via credit card, debit card or Paypal account. Fill in the billing information and you are done!

Additional storage charges

If you are out of storage space but still do not want to upgrade your plan, then you can contact our support to provide you some extra space in your current plan. There will be additional charges to it and here is the list of additional storage charges:

15 GB: $15/month
30 GB: $30/month
60 GB: $60/month
120 GB: $120/month
These options are available on all packages.

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