Frequently asked questions

bullet iconWhat browsers does ProofHub Support?

We support the following browsers:

  • Chrome - Latest stable release
  • Safari - Latest stable release
  • Firefox - Latest stable release
  • Edge - Latest stable release
  • Chromium - Latest stable release
bullet iconDo I need to purchase license for signing up with ProofHub?

There is no need to purchase any kind of license for signing up with us. All that you require is internet connection and a modern web browser. Check out our browser compatibility.

bullet icon How can I log in to my account?

All you need to do is type your account url into the web browser and enter your login credentials.

bullet iconI am unable to login into my account. Please advise.

While logging into your account, please make sure that you have entered the username correctly. It can be either your email address or your name.

bullet icon Do I get limited features in trial period?

No, you get access to all the features of ProofHub during trial.

bullet icon What happens when the trial period ends?

If the trial period ends before you choose a plan, your account will freeze. But, your data will remain intact, though inaccessible, until you choose a plan and add your card details.

bullet icon How do I get started with ProofHub?

Getting started with ProofHub is easy. Simply – add people, add projects and personalize your ProofHub account. Here’s the step-by-step guide.

bullet icon I am not able to add projects/people.

Please check with your account owner whether he/she has given you access for the same or not.

bullet icon Can I personalize my account?

Yes, you can white label your account by adding a company logo, creating a custom URL, selecting a particular color and setting a theme for your account.

bullet icon Is ProofHub available in other languages besides English?

Yes, ProofHub is available in German, Spanish, Portuguese, French, Russian, Italian and Polish languages, besides English.

bullet icon Can I import people from a CSV file?

Yes you can import people using a CSV file in ProofHub.

bullet icon Can I assign projects/tasks to suspended users?

Yes, you can assign them projects/tasks as they are suspended from their accounts on temporary basis. And, when you will be restoring them, you won't be required to remember in which projects or tasks you wanted to add/assign them.

bullet icon I am not receiving email notifications.

Please check your email preferences from My preferences and see whether you have activated email notifications for your account or not.

bullet icon Not receiving email notifications for the file proofed.

If you have enabled email notifications for your account and not receiving notifications for files being proofed, please confirm whether you have assigned that file to any user or not. In case you have assigned that file to any user and still they do not receive any email notifications, then please report the issue to support@proofhub.com with project and file names.

bullet icon I am receiving email notifications for the tasks I am not assigned for.

If you are receiving email notifications for a task that you are not assigned for, then you must be the creator of that task, because usually the creator of task receives email notifications for it in case any other user is not assigned to it. Also, if you are assigned on the task list you'll be notified about all the activites on the task.

bullet icon Can I restrict the access of users in projects?

Yes, you can restrict users to their specific projects only. There are three pre-defined roles in ProofHub: Owner, Admin and Normal user. Owner and Admin can see all the projects available in your account, whereas a normal user can only see those projects which are assigned to him/her. So, by assigning users with different roles you can limit which projects they can see in their accounts.

bullet icon Do you have the option to create custom roles in ProofHub?

Yes, custom roles are available in ProofHub. To know more about how to create a custom role, you can read about it here

bullet icon Where can I see the task or tasks that are assigned to me only.

ProofHub's Me view solves your purpose as you can see all your overdue tasks and tasks that you need to work on today, tomorrow, this week, next week etc. across all projects.

bullet icon Which file formats are supported in ProofHub for file proofing?

ProofHub supports PDF, JPG, PNG, GIF, BMP file formats for proofing.

bullet icon Can projects be archived? Do they count against the project number limit?

Yes, owner and admin can archive projects at any time. The archived projects don’t count against your project number limit, but the files stored in them do count against the storage limit.

bullet icon What is the difference between an event and a milestone?

An event is that point of time when a task is completed, whereas Milestones are created to signify the deadline for completion of a certain phase or part of the project. For example: You have a project to be launched and there are so many tasks that needs to be completed for it. The date of the launch when all your tasks have been completed is an event and the dates on which you need to deliver different items or tasks will be milestones.

bullet icon Can I associate a milestone with any task list?

Yes, you can. To associate a milestone with a task-list, all you need to do is select the checkbox of Associate a milestone and choose milestone from dropdown while creating task-list.

bullet icon Task dependencies in gantt don’t seem to be working.

You need to Cascade the changes so that the task dependencies in the gantt work.

bullet icon Can I exclude weekends (Sat & Sun) from Calendar?

No, at the moment weekends cannot be excluded from Calendar.

bullet icon Can I upload new versions of a file?

Yes, you can upload new version of any file. To know more about our file versioning feature, you can read about it here.

bullet icon Do you provide any discount to non-profit organizations and educational institutions?

Yes, we offer 40% discount ($89 $150, paid annually) on ProofHub's Ultimate Control Plan to nonprofit organizations.

bullet icon How can I avail non-profit discount?

To avail the discount, you can either provide your website link or submit any document that states your’s as a non profit organization to support@proofhub.com. Our concerned team will verify the link or documents and apply non-profit discount on your account.

bullet icon Can I upgrade/downgrade my plan/package at any time?

Yes, you can upgrade or downgrade your plan anytime you want.

bullet icon How would I get the invoice for my subscription?

Invoice is available in the "Invoices" menu item under the Manage button from the top bar.

bullet icon Will my clients be charged if I invite them to any project?

No, your clients will not be charged if you invite them to any project. You can add unlimited users to your account. There is no restriction on adding users.

bullet icon What are the modes of payment that you accept?

We accept payments via PayPal, as well as Visa, Mastercard, and American Express. We do accept bank wire payments for annual subscriptions as well.

bullet icon Do you offer extra storage space?

Yes, we offer massive storage space. By default, you will get 100 GB of storage space in the Ultimate Control plan and to get additional storage space, you can upgrade your storage to 500GB, 1TB or even 2 TB. To know more about storage, you can read about it here.

bullet icon How to manage labels?

To manage labels, go to Manage, click on the Tasks labels. You can create global or project based labels.

bullet icon Can recurring task be created?

Yes, recurring tasks can be created. You need to put due date first to set the recurrence.

bullet icon The most common reasons for payment declined are:
  • Incorrect credit card number or expiration date
  • Insufficient funds
  • Do Not Honor : The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
  • Limit Exceeded : The attempted transaction exceeds the withdrawal limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method.
  • Processor Declined – Fraud Suspected : The customer’s bank suspects fraud – they will need to contact their bank for more information.
  • Transaction Not Allowed : The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
  • Declined : The customer's bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal